Singapore – On 24 June 2022, LG Electronics held the “LG Singapore Air Solutions 2022 Maintenance Seminar’ at Shangri-La Rasa Sentosa.
The event was targeted at LG customers who use LG’s air-con and maintenance services. In the past, the event was held at LG’s showroom but this year, it took place in a ballroom and in a face-to-face setting.
Commenting on the seminar, Gerald Chun, Managing Director, LG Electronics Singapore Pte Ltd, said: “Your continuous support has contributed to the growth of our service division. Product and maintenance quality has always been a critical aspect in the air solutions industry and at LG we will never stop in our mission to bring innovation, develop the best practices and solutions to meet your maintenance requirements and standards.”
In his speech, Gerald shared that LG was awarded with a Performance Award for the fifth year in a row in April 2022 by the Air-Conditioning, Heating & Refrigeration Institute (AHRI).
Gerald also gave out a token of appreciation to three LG Electronics’ VIP customers. They were Storhub Self Storage (Singapore), Galaxy Enterprise Pte Ltd and SunSeap Group.
Jaafar Adul Karim, Senior Project Engineer at Sunseap, observed, “Not only the high service quality of LG’s service team, but also the efforts to listen to customers’ opinions and reflect them are impressive.”
Saurabh Saxena, Director at Galaxy Enterprise, observed, “Undoubtedly, LG’s greatest strength is its quick response. The quick response to the equipment is the number one priority among our expectations.”
The first half of the seminar was conducted by Benny Chew, Service Manager / Air Conditioning & Energy Solution, LG Electronics Singapore Pte Ltd. He told Southeast Asia Building: “The purpose of the seminar is to meet our customers and share with them some project references as well as highlight the importance of our ‘Preventive & Maintenance’ approach.”
In his presentation, Benny showcased several LG Multi V – VRF project references of completed and ongoing developments in Singapore. Notable projects mentioned included Takeda Manufacturing Support Building – Takeda’s first ‘net zero carbon emissions’ building in its global network and a first-of-its-kind investment within the biotechnology industry in Singapore. According to Benny, it was a huge achievement for LG to be involved in a net-zero carbon building.
Benny also shared valuable information on the importance of doing a preventive maintenance for air-cons. A poorly maintained air-con causes a lot of problems such as high maintenance cost, poor indoor air quality, shortened life span of coils, and poor heat transfer. A preventive maintenance strategy ensures the air con’s product efficiency and performance is maintained. He provided detailed explanation of the traditional perception of maintenance and the maintenance work scopes offered by LG and their benefits. He added that the customer’s requirements for a maintenance provider has now changed to include faster response time, accountability, product efficiency, remote monitoring & controls, emergency contact points and extended warranty.
Customers were also introduced to the LG BECON cloud – an LG Air Solution Maintenance Product. Also called the TMS (Total Maintenance System), the BECON cloud provides real-time checking on the products. It greatly reduces the time needed for fault analysis and repair works.
Benny also took the opportunity to introduce LG’s new component called the BECON Cloud (TMS) Energy Saving Solution. The Energy Saving Solution approach provides analysis results of air conditioner energy usage reduction and indoor unit usage through its cloud-based energy-saving logic without additional facilities. It will be available in September 2022 for pilot trial in Singapore.
The last portion of the seminar was presented by Zico Lim, Assistant Product Manager, Air-Conditioning & Energy Solutions, LG Electronics to introduce the LG PuriCare™ Air Purifier.
The LG PuriCare has a unique combination of fan and air purifier and delivers clean air as far as 7.5 metres. The Clean Booster feature in the PuriCare rises and rotates 360 degrees to deliver clean air to every corner in a room.
“The 360-degree rotation can absorb dust and air pollutants no matter where it is placed in a room,” said Zico.
The LG PuriCare even has a Baby Care mode where the lower duct protects crawling babies from dust and dirt. Zico conducted a live demonstration of the PuriCare on the stage for participants to show how it works.
The LG PuriCare has received product certification from many organisations such as Korea Air Cleaning Association, Korea Asthma Allergy Foundation, British Allergy Foundation, Asthma & Allergy Foundation of America, Immunology Institute of Russian Federation, and etc.
The seminar was attended by about 50 participants comprising of LG executives from both Singapore and Korea and LG customers from a wide variety of industries.