{"data":{"news":{"items":[{"title":"Coronavirus Impact: Businesses Forced To Rely On Video Conferencing","date":"2020-03-13 17:37:29","id":2081,"author":"","blurb":"","blurb_image_uid":"https://dxfpracgmlczp.cloudfront.net/2020/03/1584323276279_person-using-laptop-1181302.jpg","blurb_expanded_image_uid":null,"article":"\n\t\n\n\n

In January, life sciences technology vendor Veeva held a new year kickoff for its North American employees in Orlando, Fla. A few weeks later, the company held a similar event for its Asia-based employees – except instead of everyone meeting in Tokyo as planned, the coronavirus outbreak forced workers to dial into Zoom.

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The differences between the two events were stark.

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The would-be Tokyo attendees sat alone on their computers. In Orlando, colleagues shared meals and dance floors. They visited an amusement park one evening. And by gathering more than 1,000 people in the same place, the company generated a palpable enthusiasm for its vision and goals.

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"There is a little bit lost, for sure, in a remote meeting compared to a face-to-face meeting," said Paul Shawah, Veeva's senior vice president for commercial cloud strategy.

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Businesses like Veeva are increasingly turning to video conferencing services like Zoom and Cisco Webex to avoid travel in response to the growing threat of the new coronavirus, COVID-19. The disease had sickened nearly 100,000 people worldwide as of March 5, including more than 200 people in the United States, where 14 have died.

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Video conferencing apps are providing a convenient alternative to face-to-face meetings during the outbreak. But companies are also missing chances to connect on a more personal level with customers, partners and employees.

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Theory Studios, a boutique entertainment company, generates most of its business by attending conferences. The studio scrambled to schedule Zoom meetings after the last-minute cancellation of Google I/O and the postponement of the Game Developers Conference.

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"At the end of the day, nothing beats in-person [meetings]," said David Andrade, co-founder of Theory Studios. "It's the joy of sharing a meal – or maybe the client wanting to tour you around their office – that turns a regular meeting into a personal, long-lasting connection." At the same time, Andrade has used Zoom to build meaningful relationships long before meeting in person, he said.

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Similarly, salespeople for electronics manufacturer ViewSonic are watching closely as premier sponsors begin to withdraw from Enterprise Connect, a trade show scheduled for late March. Some of ViewSonic's customers have also temporarily banned salespeople from their campuses.

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"As a sales leader … I would always like to think that travel is essential to business," said Chris Graefe, ViewSonic's director of enterprise sales. "A face-to-face meeting is preferred, obviously." Video conferencing, however, will help maintain relationships amid the travel restrictions, he said.

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For Veeva, holding its Asia kickoff on Zoom was "the next best thing," Shawah said. The format even brought some benefits. For example, everything was recorded, allowing those who missed the meeting to catch up. Also, Zoom's chat feature facilitated a robust Q&A session, Shawah said.

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Tech Vendors Capitalise On Coronavirus Outbreak

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Video conferencing providers have responded to the increased need for their services by extending the capabilities of their free offerings.

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Cisco is now allowing meetings of unlimited length for up to 100 participants on the free version of Webex. Microsoft is giving out six-month licenses to Office 365 that provide access to a more robust version of Microsoft Teams than is usually available for free. Zoom has lifted the 40-minute cap on free meetings in China.

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The vendors hope the uptick in usage will continue even after fears about the virus subside. Free offerings can be an effective way to generate paying customers.

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In a conference call with investors Wednesday, Zoom CEO Eric Yuan predicted the outbreak would demonstrate the benefits of Zoom and lead to higher usage among companies. "This will dramatically change the landscape."

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Zoom's stock is up more than 50% since late January. Video conferencing vendors, including hardware makers, are expected to rake in $13.8 billion in revenue by 2023, up from $7.8 billion in 2018, according to Frost & Sullivan.

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Because so many employees are temporarily working from home, cybersecurity firm Trend Micro has begun hosting company-wide Zoom calls twice a week. Some hope the practice will continue even after people return to the company's offices around the world.

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"With this concern happening, and people increasing their use of collaboration tools, I do think it's going to have a lasting effect," said Leah MacMillan, Trend Micro's chief marketing officer.

\n\n\n","article_image_uid":"https://dxfpracgmlczp.cloudfront.net/2020/03/1584323278193_person-using-laptop-1181302.jpg","article_expanded_image_uid":null,"article_image_caption":"Article by Jonathan Dame, TechTarget","publications":"5","tags":"video technology,workplace safety & health","category":"Others"},{"title":"Tips For Updating Your Corporate Pandemic Response Plan","date":"2020-03-06 13:35:36","id":2074,"author":"","blurb":"","blurb_image_uid":"https://dxfpracgmlczp.cloudfront.net/2020/03/1583745122869_virus-4898571_1920.jpg","blurb_expanded_image_uid":null,"article":"\n\t\n\n\n

The 2020 Covid-19 coronavirus outbreak presents a significant threat to employee health and business operations. As the virus spreads the World Health Organization has said companies should prepare for a widespread pandemic. Now is the time to review and update your corporate pandemic response plan.

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First, see if your existing business continuity (BC) plan has been updated to reflect business changes, such as new products and services, as well as mergers or acquisitions. Assuming you review and update your BC plan at least annually, changes may have an impact on your corporate pandemic response plan. Identify the BC plan changes, and then, examine how they may alter your pandemic plan.

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If alternate procedures and protocols for running the business are needed, determine if these changes are also relevant for a pandemic event. Update the pandemic plan's protocols as needed.

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Consult The Authorities

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Next, check with HR to see if any changes have been made to employee health benefits, such as a change of health insurance provider, and if those changes have an impact on the corporate pandemic response plan. Does the organization provide flu shots and screening for the flu and other illnesses? If there are changes to any health-related services, it may be necessary to add those changes to the pandemic response plan.

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Check with the Centers for Disease Control and Prevention (CDC) for new information on preparing and updating pandemic plans. The CDC provides extensive information on all aspects of pandemic planning.

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Check with the Federal Emergency Management Agency for new information on pandemic planning. In addition, Ready.gov provides handy tools to help you build plans and be prepared in advance of a pandemic.

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Plan Ahead And Review

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A serious epidemic could sideline a number of employees, so be sure to have a succession plan in place. This means identifying employees who have complementary skills for use in the absence of other employees. In collaboration with HR, conduct a skills inventory, and map overlapping skills. This will help identify employees who could back up key people if they are unavailable due to illness.

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Review your incident response and emergency management plans to make sure they can address a pandemic. Schedule and conduct training for emergency personnel on how to respond to a pandemic event.

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Review emergency communications processes to ensure they can also address pandemic requirements. Be sure to have a process for notifying employees of any developments or changes and how the organization will handle them.

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Finally, a workplace pandemic preparedness plan should include keeping appropriate supplies on hand. Where appropriate, stock personal protective equipment, nonperishable food, water and office supplies, so that they are available for employees.

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BC and pandemic plans are closely intertwined. When doing any work on your BC plan, see if your corporate pandemic response plan should also be updated. The recent flu season and the emergence of the Covid-19 coronavirus is a timely reminder that now is the perfect time to review and update your pandemic plan.

\n\n\n","article_image_uid":"https://dxfpracgmlczp.cloudfront.net/2020/03/1583745124170_virus-4898571_1920.jpg","article_expanded_image_uid":null,"article_image_caption":"Article by Paul Kirvan, TechTarget","publications":"5","tags":"workplace safety & health","category":"Others"}],"pageInfo":{"hasNextPage":false,"hasPreviousPage":false,"totalCount":2,"totalPages":0,"currentIndex":0}}}}